Whether you're aiming to volunteer with a dispute resolution center, practice privately, mediate for others, or simply improve your communication and conflict resolution skills, this course is invaluable. The skills from Basic Mediation Training are transferable and designed to enhance communication and relationships in any setting.

• Basic Mediation Training teaches essential skills in listening, conflict exploration, and mediation techniques. Participants will learn to:
• Adopt a neutral, open, and non-judgmental role.
• Analyze conflict, communication barriers, and power imbalances.
• Show interest and neutrality to support mediation participants.
• Summarize positions, feelings, and interests, and identify common ground.
• Use open-ended questions to assist problem-solving.
• Develop strategies for equitable communication, based on participants' identities and cultural factors
• Manage emotions and foster productive dialogue. You will also learn technical aspects of mediation management, including:
  • Managing the intake process and delivering mediator statements.
  • Building mediation agendas and helping participants negotiate complex issues.
  • Drafting durable, ethical agreements and using caucuses when necessary.
  • Understanding confidentiality, privilege, and supporting participants' self-determination.